Travel insurance - Do they want to save their money?

[EddieH]

I'm really writing this to relieve my frustration.

Travel insurance would appear to be a good thing as long as they pay for over a week in a Swiss Hospital, a new flight, and medical evacuation. However do they actually mind how many nights hospital fees they pay for. Despite having 2 working telephone numbers for Margaret they have never rung her. Instead they speak to non English speaking staff, fail to communicate, fail to amass faxed forms (or the hospital doesn't send them) and do absolutely nothing when no form arrives, whilst not telling Margaret that the form i needed!!!!!!

It looks as though it is goingt be a minimum of 3 extra nights solely because of beaurocratic bungling Is there anyone out there that knows how to put a firework up their backsides?

[RCB]

Name and shame.... and we'll gossip about how bad they are...

[batty]

Paperwork seems to be the problem as I was ready to go in for the op but had to be sent home and then had to phone again the next day as they hadn't replied to the hospital by 11.00. Then I had to phone numerous times to get the fax sent to the hospital asking each time for a phone call to let me know when it was sent. I have never received the phone call!! Even when the fax came through I was covered for the day before and not the next day but the hospital sorted that. Swiss hospitals were amazing - so helpful. The consultant rang the insurance company.!! All staff really helpful - even jokes in English. Phones were lent to phone the insurance and chargers for phones used up. Hope Margaret is recovering and you manage to get home soon..

[EddieH]

It doesn't get any better. They have finally confirmed that she is totally covered, but are now havering over whether they can "risk" bringing her back without an escort - another 24 hour delay at 6-800 SF per day to them